If you believe you have a valid claim, you may file a claim by visiting the Best Buy website and clicking on the “File a Claim” link located at the bottom of the page, under the “Customer Service” heading. You will then be prompted to enter your Best Buy order number, last name, and ZIP code. Once you have entered this information, click on the “Submit” button.
If you have any questions or need assistance during the claims process, you may contact Best Buy customer service by phone at (888) 237-8289 or by email at [email protected].
When filing a claim, please be sure to have the following information readily available:
-Your Best Buy order number
-The date your product was purchased
-A detailed description of the issue you are experiencing with the product
-Any photos or videos that may help demonstrate the issue (optional)
After you have submitted your claim, a Best Buy customer service representative will review your claim and reach out to you within 2-3 business days to discuss next steps.
