Home Depot, the largest home improvement retailer in the United States, has announced that it will no longer cut doors to size, a service that has long been a hallmark of the company. The change comes as the company faces increasing competition from big-box stores and online retailers.
Customers have long complained about the inconsistency of door sizes across Home Depot’s stores, and the company has responded by saying that it will no longer cut doors to size. This policy creates inconsistency in the fit of doors, and can lead to problems such as water infiltration and drafts.
The decision to stop cutting doors to size is a surprising change for Home Depot, which has long been known for its high-quality products and customer service. The company may have been forced to change its policy by competition from big-box stores and online retailers, who are able to offer more consistent door sizes and better customer service.
