Consumer Reports is an independent, non-profit organization that tests, rates and reviews products and services. In a recent article, they rated Family Dollar as one of the worst online retailers in terms of customer service.
This is based on a survey of 1000 customers who had a negative experience with the retailer.
The survey asked customers how satisfied they were with their purchase and how satisfied they were with the customer service. The results showed that only 20% of customers were satisfied with their purchase, while only 10% were satisfied with the customer service.
Additionally, almost half of the customers (46%) reported that they had a negative experience with the customer service.
Based on these results, it is clear that Family Dollar is a retailer that is not well-equipped to provide satisfactory customer service. This can lead to customers having negative experiences that can sour their opinion of the retailer.
As a result, it is important to be careful when considering ordering products or services from Family Dollar online.
