The short answer is: Yes, you can text American Airlines customer service. However, keep in mind that not all customer service agents are available to receive text messages, so be sure to check the availability of your particular agent before sending a message.
Additionally, if you have a question that requires a response immediately, it may be best to call customer service instead.
Text messaging is a convenient way to communicate with customer service, and American Airlines is no exception. In fact, the airline has a dedicated customer service text message center that is available to all customers.
Simply text the word “CALL” to 877-424-9477 and then provide the agent with your contact information.
If you need to speak to a customer service representative, American Airlines also offers phone service. Simply call the airline’s toll-free number, 1-800-AAL-2525, and provide your contact information.
You will then be connected to a customer service representative who can help you with your question.
Overall, texting customer service is a convenient way to communicate with American Airlines. However, be sure to check the availability of your particular agent before sending a message, and if you have a question that requires a response immediately, it may be best to call customer service instead.