Answering this question is a bit complicated, as it depends on what type of new phone you have. If you have a new phone that you’ve purchased directly from a carrier, like Verizon, then you likely don’t need to call them.
If you’ve received your phone as a gift or if it was purchased through a third-party retailer, like Amazon or Best Buy, then you will likely need to call Verizon to activate your new phone.
Generally speaking, Verizon will require you to provide your account information and your new phone’s serial number in order to activate your device. This process can vary depending on the phone you have, so be sure to contact Verizon if you have any questions.
In most cases, you will be required to pay a small fee for the activation process.