If you’re not happy with a purchase from Kohl’s, you have a few different options for how to complain. You can call customer service at 1-800-KOHLS-CO (1-800-564-5726), chat with them online, or fill out a contact form on their website.
If you choose to call customer service, you may be asked to enter your 16-digit Kohl’s Charge account number or the phone number associated with your account. Once you’re through to a customer service representative, they will likely ask you for more information about your complaint so they can better assist you. Be prepared to give them your order number, the item number of the product you’re unhappy with, and a brief explanation of the problem.
If you’d rather chat with customer service, you can do so by clicking the “Chat” button on the contact page of their website. Again, you may be asked for your account number or phone number before being connected with a customer service representative.
Once you are chatting, simply explain the problem and why you’re not happy with the purchase. The representative will then offer a solution, which may include a refund, exchange, or Kohl’s Cash.
If you don’t want to chat or call customer service, you can fill out the contact form on their website. You’ll need to provide some basic information like your name, email address, and phone number. You’ll also need to specify whether you’re a Kohl’s Charge customer or not.
In the “What can we help you with?” section, be sure to select ” returns/exchanges/damaged items” from the dropdown menu. Then simply explain the problem in detail and hit “Submit.”
A customer service representative will reach out to you within three business days either by phone or email to help resolve the issue. In most cases, they will offer a refund, exchange, or Kohl’s Cash. If they are unable to resolve the issue to your satisfaction, they will escalate it to a manager who will reach out to you within two business days.
How do I complain to Kohl’s?
If you’re not happy with a purchase from Kohl’s, there are a few different options for how complain.
You can call customer service at 1-800-KOHLS-CO (1-800-564-5726), chat with them online, or fill out a contact form on their website.
Here are some tips on how to get started:
If you choose to call customer service, they may ask for your 16-digit Kohl’s Charge account number or the phone number associated with your account. Be prepared with this information before calling.
If you would rather chat online with customer service, click on the “Chat” button on the contact page of their website.
You can also fill out the contact form on their website if neither calling nor chatting is preferred method of communication for you.
In order for customer service to best assist in resolving your complaint be sure have your order number as well as item number of product(s) handy.
What Happens After I File A Complaint?
A customer service representative will reach out to within three business days either by phone or email.
. Most often they will offer a refund, exchange, or Kohl’s Cash but if they are unable fully satisfy your complaint then it will be escalated it to manager who will reach out within two business days.
In conclusion: There are many ways that customers can file complaints with Kohl’s including calling customer service at 1-800-564-5726 , chatting online ,or filling out a contact form on their website . After filing a complaint ,a customer service representative will reach out within three business days . Most often they will offer refunds ,exchanges ,or Kohl’s Cash but if they are unable fully satisfy customers ‘ complaints ,it will be escalated it to manager who will reach out within two business days .
