American Airlines has a customer service number, which you can use to escalate a complaint.
To escalate a complaint with American Airlines, you can:
Call American Airlines’ customer service number at 1-800-USA-AIRLINE.
If you are calling from within the United States, your call will be answered in English. If you are calling from outside the United States, your call will be answered in your language.
You will be asked to provide your complaint or question, and a representative from American Airlines will help you to resolve the issue.
If you are not satisfied with the resolution you receive, you can escalate your complaint by contacting American Airlines’ corporate office.
American Airlines’ corporate office can be reached at 1-800-428-4322.
If you are still not satisfied with the resolution of your complaint, you can file a complaint with the Federal Aviation Administration (FAA).
The FAA can be reached at 1-800-FAA-1088.