According to the Federal Trade Commission (FTC), many people are in debt to their wireless providers, and are not aware of the debt collection options available to them. If a person has a wireless bill that they cannot afford to pay, or if they believe that they have been wrongfully charged, they should contact their wireless provider immediately.
If a wireless customer is not able to pay their bill, their wireless provider may begin a debt collection process. Depending on the state in which the customer resides, different debt collection steps may be taken.
Some wireless providers may contact the customer by phone, while others may send letters. In some cases, a wireless provider may even take legal action against the customer.
Regardless of the debt collection step that a wireless provider takes, the customer should always be aware of their rights and responsibilities. Most importantly, the customer should stay informed about their rights and options, and should contact their provider if they have any questions or concerns about their debt.