It is always disappointing when you make an online purchase and the package does not arrive on your doorstep when you expect it to. If you have made a purchase from Best Buy and your package is missing, there are a few steps you can take to report the missing package and hopefully get some resolution.
The first step is to check the tracking information for your package. Best Buy will send you an email with tracking information when your purchase has shipped.
You can also find tracking information by logging into your Best Buy account and viewing your order history. If the tracking information shows that your package was delivered but you cannot find it, check with your family members, roommates, or anyone else who may have accepted the delivery on your behalf.
If you still cannot find your package, the next step is to contact Best Buy customer service. You can reach customer service by phone at 1-888-237-8289 or by chat on the Best Buy website. When you contact customer service, be sure to have your order number handy so they can look up your purchase.
If Best Buy is unable to locate your package, they will initiate a trace with the shipping company. This process can take up to 10 business days. If the shipping company is unable to locate the package, Best Buy will send you a replacement item if it is in stock or issue a refund if the item is out of stock.
Hopefully following these steps will help you get resolution if you have a missing package from Best Buy. It is always frustrating when something goes wrong with an online purchase, but hopefully this process will help get your issue resolved as quickly as possible.
