How do I report an employee to Petco?

If you have concerns about the behavior or care of an employee at a Petco store, we want to know. Our first priority is the health and safety of the animals in our care, and we take any concerns about our animal welfare standards very seriously. You can report your concerns to us in the following ways:

In person: Talk to the store manager or assistant manager at the location where you saw the issue.

By phone: Call our Petco Animal Care Center at (877) 738-6742.

Online: Submit a form at Be sure to include as many details as possible, including the store location, date and time of the incident, and name of the employee if known.

Thank you for taking the time to bring this to our attention. We will look into the matter and take appropriate action.

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