Talking to a live person at Verizon customer service can be a frustrating experience. The company’s customer service policy is often to try to resolve disputes over the phone rather than in person, and phone reps may not have the same level of understanding or knowledge of the products and services that are offered as customers who are more familiar with them.
Additionally, Verizon often charges for customer service calls, so customers may feel as though they’re wasting their time trying to get help.
If you have a problem with your Verizon service, the best approach is to try to resolve it online first. If that fails, you can call customer service and explain the issue. Be prepared for a long wait on the phone, and be sure to have all of the information that you need to make your case.
If you can’t resolve the issue through phone or online support, you may need to speak with a Verizon representative in person. However, be prepared for a less-than-fulfilling experience, as customer service representatives at Verizon may not have the same level of understanding or knowledge of the products and services that are offered as customers who are more familiar with them.
