Talking to someone at American Airlines can be difficult, especially if you are not familiar with the airline. Here are a few tips to help you get started.
When you call American Airlines, always have your flight information ready. The customer service representative will ask for your name, flight number, and destination.
If you are traveling with a carry-on bag, be sure to bring your passport, ID, and your ticket.
If you are traveling with a checked bag, be sure to bring your bag tag, your passport, and your ID.
If you are traveling with a pet, be sure to bring your pet’s rabies certificate and proof of current vaccinations.
Be polite and respectful when talking to a customer service representative. They are there to help you, and they will do their best to answer your questions.