TJ Maxx is a popular retail store that offers a wide variety of clothing, footwear, and homegoods at discounted prices. Despite its popularity, the store has been known to have some issues with quality control and customer service. If you have a problem with your purchase from TJ Maxx, there are a few different ways you can go about filing a complaint.
The first step is to contact the store directly and speak to a manager or customer service representative. They may be able to help you resolve the issue without having to take any further action. If you are not satisfied with the response you receive, or if the issue cannot be resolved, the next step is to file a complaint with the corporate office.
There are two ways to do this: by phone or by mail. The corporate office can be reached at 1-800-926-6299.
When calling, be sure to have your purchase receipt and all relevant information about the issue ready to give to the customer service representative. You can also write a letter of complaint and send it to:
TJX Companies, Inc.
770 Cochituate Road
Framingham, MA 01701
Be sure to include your name, address, phone number, and purchase receipt (if available). You should also explain the problem you had with your purchase and what action you would like the company to take in order to resolve the issue. Once your complaint is received, someone from the customer service department will reach out to you to try and resolve the issue.
