Kohl’s isn’t an option for Amazon return because the two companies have different return policies. Amazon has a no-questions-asked policy, while Kohl’s requires customers to provide a reason for returning an item.
Kohl’s also doesn’t accept Amazon returns without a physical receipt, while Amazon doesn’t require one. Finally, Amazon Prime members get free return shipping, while Kohl’s charges for it.
These differences likely stem from the fact that Amazon is an online retailer, while Kohl’s is a brick-and-mortar store. Online retailers have generally more lenient return policies because they don’t have to worry about selling returned items as new.
Brick-and-mortar stores are more likely to have stricter return policies because they need to worry about selling returned items as new. This is why it makes sense that Kohl’s wouldn’t be an option for Amazon returns.
