Instacart is a grocery delivery service that relies heavily on ratings and reviews from customers. If a customer’s rating falls below a certain threshold, they may be fired from the service.
This is clearly communicated to customers when they sign up for Instacart:
“If your rating falls below 4.5 stars, we may automatically remove you from our orders.
We want you to have the best shopping experience possible, so your rating is important to us.”.
This rating system is crucial to the success of Instacart, as it allows the company to effectively manage its customer base. However, this rating system has led to controversy in the past.
In March of 2018, Instacart fired a customer after their rating fell below 4.5 stars.
The customer had been with the company for over two years, but their rating dropped to 3.5 stars after they made a complaint about the quality of their food.
This incident highlighted the importance of customer ratings for Instacart. If a customer’s rating falls below a certain threshold, they may be removed from the service.
This system ensures that customers have a positive shopping experience, while preventing negative reviews from damaging the company’s reputation.
