Are Instacart shoppers penalized for missing items?

Instacart shoppers are often penalized for missing items, even if they returned the order. The company has a strict no-questions-asked return policy, so customers are not allowed to inquire about why an order was not delivered. In some cases, Instacart may refuse to refund the purchase or may only give a partial refund. In other cases, the order may be cancelled altogether.

There have been complaints filed with the Better Business Bureau about Instacart’s return policy, and some customers have claimed that they were not allowed to cancel their orders even if they did not receive the items they ordered. Some have also claimed that they were not given a refund even if the order was cancelled.

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