Instacart shoppers have a reputation for being courteous and polite, but does that mean they won’t complain if you’re unhappy with your order?
Since Instacart is a commissioned service, shoppers are usually paid based on the items they order, so it can be difficult to give feedback that’s constructive without hurting their feelings. This can lead to customers feeling frustrated and dissatisfied with their experience, which can ultimately lead to negative reviews.
In a study of online reviews of Instacart, it was found that negative reviews outnumbered positive reviews by a 2 to 1 margin. This suggests that Instacart shoppers are indeed unhappy with their experiences, and may even take the time to leave a negative review if they’re not satisfied.
So, while Instacart shoppers may be polite and courteous, they’re not likely to hesitate to criticize your order if they’re not satisfied. This can lead to a negative experience for you, and could ultimately lead to negative reviews.