Instacart is a grocery delivery service that allows customers to order groceries online and have them delivered to their door. The company has been in operation for over a decade and has over 2 million active shoppers.
Instacart has been criticized in the past for deactivating shoppers’ accounts without explanation. Some have speculated that this is done in order to reduce the number of active shoppers, as the company tries to focus on its more profitable delivery services.
In February of this year, Instacart announced that it would be changing its policy regarding deactivations. Under the new policy, shoppers whose accounts are deactivated will be given a full refund for any groceries that were ordered but never delivered.
This policy is intended to provide clarity and transparency to shoppers regarding their account status.
While Instacart’s new policy is intended to provide clarity and transparency to shoppers, it is still unclear whether or not deactivations are actually being done in order to reduce the number of active shoppers. Instacart has not released any evidence to support this theory, and it is possible that the deactivations are simply being done in order to keep shoppers updated on their account status.