Lidl is a German-based international grocery store chain that has been operating since 1930. The company has over 10,000 stores in 27 countries, including the United States. Lidl is known for its low prices and its no-frills approach to retail.
Lidl does have customer service, though it may not be what most shoppers are used to. The company uses a self-service model, meaning that there are no traditional checkout lanes or cashiers. Instead, shoppers scan their items as they shop and pay for them at self-checkout kiosks.
While this system may take some getting used to, it does allow Lidl to keep its prices low. And for shoppers who need assistance, there are always employees nearby who can help. So, while Lidl’s customer service may not be conventional, it is available when you need it.
