In general, CVS customers can file a complaint by calling the company’s customer service line (1-800-428-8227), writing to customer service ([email protected]), or visiting their local CVS store.
In most cases, customers will need to provide their name, address, and the name, product, and quantity of the product they are complaining about. The customer service representative will then provide the customer with a form to fill out, and will likely ask for the customer’s contact information, including their phone number and email address.
If the customer is unsatisfied with the resolution of their complaint, they can file a formal complaint with CVS by filling out the form provided by customer service, and mailing or faxing it to the company. In some cases, CVS will offer a refund or a replacement product.
