If you want to talk to a live person at Verizon FIOS, you can call their customer service line at 1-800-Verizon-Fios (1-800-839-4357). You can also go to their website and look for contact information for their local customer service offices.
When you call customer service, you’ll likely be asked to provide your name, address, and account number. You’ll also be asked to describe the problem you’re having.
After you’ve explained your situation, the customer service representative will likely ask you some question to help them understand what’s going on.
If the customer service representative is unable to resolve your problem, they’ll likely ask you to send them an email or a picture of the problem. They’ll also ask you to provide your account number and the date and time of the problem.
If you’re having trouble with your Verizon FIOS service, don’t hesitate to call customer service. They’ll be able to help you resolve your issue in a timely manner.