A customer service representative (CSR) is a staff member who helps customers with their queries and problems. CSRs are usually present in a retail store, such as a CVS, and are responsible for providing support for a range of products and services.
They may be able to help customers with their orders, provide advice on health and beauty products, or offer assistance with a range of issues, from finding the right medication to resolving a dispute with a credit card company.
In most cases, CSRs are available to help customers 24 hours a day, seven days a week. They are often well-trained in the products and services that they provide, and are familiar with the customer base of the store in which they work.
CSRs are often employed on a part-time basis, and are paid a salary or hourly wage. They are also often given opportunities to earn commissions or bonuses based on the amount of work that they complete.
Despite the fact that CSRs are often busy and rushed, they are often able to provide help and support to their customers in a polite and friendly manner. This makes them popular with customers, and often results in them being highly sought-after employees.
CSRs are an important part of the retail industry, and are often credited with helping to make stores more customer-friendly.
