Who do I call if my UPS package doesn’t arrive?

If you’ve received an order from a retailer and your package has not arrived, the first step is to contact the retailer. You can reach the retailer through their customer service number, or through social media.

If the retailer is unable to help you track down your package, or if the package has already been delivered but you have not received it, then you can contact UPS. UPS customer service can help you track down your package and may be able to provide you with a refund or replacement product.

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