Why did McDonald’s introduce self-service kiosks?

The introduction of self-service kiosks by McDonald’s is a move designed to improve customer service and reduce wait times. kiosks allow customers to order and pay for their food without having to wait in line.

This system is more efficient and allows more employees to be working on other tasks. The kiosks also allow McDonald’s to keep more of the profits generated by the sales, which allows the company to continue to expand and improve its operations.

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