Ace Hardware is a hardware store chain in the United States and other countries. It is known for its customer service and its “Helpful Hardware Folks” slogan. Founded in 1924, Ace operates approximately 4,600 stores in 60 countries.
Ace Hardware’s store format is based on a co-operative system, whereby locally owned stores are affiliated with the larger Ace brand.
This allows each store to tailor its product selection to the local market while still offering customers access to the resources of a national company.
Ace is recognized as one of the world’s largest hardware retailers, but it faces stiff competition from big box stores like Home Depot and Lowe’s. In order to compete, Ace has focused on providing superior customer service and offering products that cannot be found at its larger rivals.
Ace Hardware’s focus on customer service and unique product offerings has allowed it to compete successfully against larger rivals like Home Depot and Lowe’s. While true value may not be the same as Ace Hardware, the company’s commitment to providing quality products and outstanding service has made it a trusted name in the hardware industry.
